Shipping & Returns

Shipping & delivery

Free insured shipping on every U.S. order — no minimum

Every Veyara stone ships fully insured with signature required on delivery. Eligible in-stock loose stones ship via FedEx 2Day. Standard U.S. shipping has no fee or small-order surcharge.

• Standard U.S. shipping costs $0: no minimum order.
• Preparing an eligible in-stock loose stone: we ship it the same or next business day after payment clears. Orders paid after 2 PM ET, or on a weekend or holiday, count from the next business day.
• Time in transit: FedEx 2Day, so estimated delivery is 2–3 business days after dispatch (the extra day allows for a missed signature). Allow 2–4 business days after cleared payment in total for an eligible in-stock loose stone. This is an estimate, not a guaranteed arrival date.
• Other listed loose stones: allow approximately 4–8 business days after cleared payment (1–3 to dispatch and 3–5 in transit), subject to supplier availability confirmation. A listing held while supplier availability is checked does not qualify for the faster estimate. Confirm availability and timing before ordering.
• A Shipment Confirmation email with tracking is sent the moment your stone ships; tracking goes live within 24 hours.
• All shipments are 100% insured in transit — lost packages are fully refunded or replaced.
• No shipping or delivery on weekends or holidays.

Made-to-order jewelry and custom orders

Made-to-order jewelry takes 2–3 weeks to make before shipping. After completion and cleared payment, allow 1–3 business days for dispatch and an estimated 3–5 business days in transit. The in-stock loose-stone estimate does not include this production time. For custom-sourced or custom-cut orders, confirm the schedule with us before paying.

Need it by a particular date? Ask a diamond specialist to confirm availability and delivery options before you order.

Lost, stolen, or damaged

• If tracking shows "Delivered" but you have not received it, contact us within 48 hours and we will open an insured claim.
• If a package arrives tampered or damaged, refuse delivery and notify the courier immediately.
• Changing the delivery address after dispatch may void transit insurance — confirm your address at checkout.

Customs & duties

• U.S. customers pay no duties or customs fees.
• International orders are by request only. Local customs and taxes set by the destination country are the buyer's responsibility.

Returns: all sales are final

We keep prices close to wholesale, and that only works without change-of-mind returns. Every loose stone and every piece of jewelry is final sale. Please check the stone’s IGI or GIA report, video and measurements before you buy, and ask us anything first.

Orders placed before October 27, 2026 keep the return terms recorded for them at purchase. If you’re not sure what applies to your order, ask us.

Cancellations

We reserve your stone as soon as payment clears, often within hours. If you need to cancel, contact us right away. We can refund you in full only if your stone hasn’t been reserved yet. After that, the sale is final.

You’re still covered if

• The stone doesn’t match its IGI or GIA report. If an independent re-grade shows a material discrepancy, we refund in full, including return shipping.
• You receive the wrong stone, or it arrives damaged. Tell us within 48 hours of delivery, with photos, and we’ll make it right.
• It’s lost in transit. Every shipment is fully insured, and we refund or replace it.

How to report a problem

Use the contact page or email wholesale@veyaradiamonds.com with your order number and photos. We reply the same business day. Please don’t send a stone back until we’ve sent you insured return instructions.